We understand that making the most of any software or technology is all about support. It makes life and death difference in customer experience.
Zaidsoft follows industry best quality assurance policies and we perform extensive testing before launching or deploying any product or service so that our customers do not face any issues afterwards.
However, in case of any issues you can rely on Zaidsoft true 24*7 support.
All of our products offer online/e-mail support with option to subscribe to provide personalized phone support (enterprise offering).
Standard Ticket Based Support is included with all products and services.
If your product subscription includes e-mail support then you can e-mail your issue to firstname.lastname@example.org We, however, suggest that you use Ticket based support system.
Zaidsoft support is manned by product support experts to resolve your queries quickly and efficiently.
Gold Support includes personalized telephone support, e-mail / ticket based support. Gold support comes with extremely quick response times and resolution times. You should have been provided specific phone numbers to be used for personalized support.
When you call us; you talk to specific technology or product specialists and NOT any ordinary call center executives.
With Gold, support goes well beyond technical support. It means thinking about the issue you are having and deploying appropriate resources to resolve the problem as soon as possible.
We strive for providing you with answers and solutions, you can rely upon.